After 2 years of use, satisfied :-)
I had given a mixed review just after purchasing this NAS.
But now, after 2 years of use, I find it does the job well.
Extremely wide configuration possibilities. Possibility to add third party applications (ARM X41 compatible).
Many server functions supported in addition to the file server (media server, web server, SQL server, ...).
I use it as a Gitea server to host my GIT repositories, it works perfectly.
I also had the case of a failed disk: it's very simple. I've also had a disk fail: it's very simple, just remove the failed disk and put the new one back in, and that's it (the NAS automatically starts to rebuild the RAID, nothing else to do).
I'm planning to put RAM back in it in the next few months.
I'm not sure if it's a good product or not, but it's for the more advanced user.