The screen broke down after 2 months, this can happen, with electronics you can have a breakdown without it calling into question the quality of the brand. But... after contacting LDLC to return the product and obtain an exchange, I was redirected to the supplier. It's been 2 months and I've been through different departments and each time they send me back to another department. The last thing I received was a document in Spanish, it's been 2 months since I should have sent this screen back and I have the impression that everything is done by this supplier to make us give up. So I am very disappointed with the after sales service.
After less than a month of use, the screen started to develop a black line towards the bottom. At first it was just one or two, but after about 8 months of use, the lines multiplied. After just over a year and a half, the screen was so full of lines that it was unusable. This is a common problem with this screen, many people have had the same problem.
Even when it was working, the 27" with only 1080p meant that I could literally see pixels if too close (too close being less than 30cm).
After less than a month of use, the screen started to develop a black line towards the bottom. At first it was just one or two, but after about 8 months of use, the lines multiplied. After just over a year and a half, the screen was so full of lines that it was unusable. This is a common problem with this screen, many people have had the same problem.
Even when it was working, the 27" with only 1080p meant that I could literally see pixels if too close (too close being less than 30cm).
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by PascalK
Posted on 22 Dec 2023
Bought on 4 Mar 2023 from LDLC
Number of reviews: 1Average rating: 2
Horizontal features on the screen
As I read in other comments, horizontal lines on the screen in a few months, they disappear almost completely by increasing the frequency to + 100Hz. Gigabyte have admitted to faulty series on these monitors. Resellers are responsible for selling them, and why go through a reseller when it's the manufacturer who takes care of repairs in the event of a problem? When you buy a brand from a reseller in a shop, it's to be on the safe side for longevity, or have I missed something?
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by ArthurR
Posted on 9 Nov 2023
Bought on 30 Nov 2022 from LDLC
Number of reviews: 1Average rating: 2
Faulty product and ineffective customer service!
Screen ordered 01/12/2022 at first I was satisfied but at the same time I started with an old 60hz so good ... Anyway, on 02/05/2023 the screen started to display lines (see photo), so I contacted customer service straight away. They told me to contact the manufacturer directly and gave me a link. So I contacted the manufacturer and explained my problem for the 2nd time, only to get a reply a few days later telling me that I was on the international service and that I should contact their European service... So I contacted them and explained my situation for the 3rd time, which was a pleasure. After a few exchanges, I finally agreed that my screen had to be sent to Spain, and they told me that a carrier was likely to arrive within 3 or 4 days, but the weekend still hadn't passed, so of course it would arrive on Monday and I wasn't teleworking. So I contacted the service in Spain again to arrange a new collection, which eventually took place. He asked me to be patient and also warned me that I might not get a full refund - for a screen that's been working for 5 months, that's a bit steep! And so I received this email on 17/07/2023 (already 2 months to manage the product return...) and since then I'm still waiting for my refund (09/11/2023 to date). I contacted them again on 17/10/2023 and still no news... So this brand is to be avoided in the event of a faulty product and also LDLC it might be a good idea to communicate the correct support link or even to pass on the request to the manufacturer so that the customer doesn't have to take 3 steps.
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by FrankosPokos
Posted on 26 Aug 2023
Bought on 31 Dec 2022 from LDLC
Number of reviews: 1Average rating: 4
Screen already defective
Screen bought on 31/12/2022 and already has flashing horizontal lines and long series of lines at times. Bad surprise after the holidays, a little disappointed I hope they will replace it ... néanmoi good screen when it works ...
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by fredericR
Posted on 13 Jun 2023
Bought on 31 Dec 2022 from LDLC
Number of reviews: 1Average rating: 2
Defective product
Screen full of horizontal lines, I've tried everything to find a solution.
Changing the graphics card, the power supply nothing to do. :/
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by J-M .R
Posted on 20 May 2023
Bought on 2 Jan 2023 from LDLC
Number of reviews: 2Average rating: 5
screen out of order after not even 6 months
screen out of order after not even 6 months
The only solution proposed by LDLC -> go to the Gygabyte SAV and it takes 2 weeks or go through them and it will take 2 weeks more.
So in the end no computer for more than 15 days.
I am extremely disappointed that LDLC did not even offer me an exchange to help me out.
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by NathalieN
Posted on 23 Apr 2023
Bought on 20 Dec 2022 from LDLC
Number of reviews: 1Average rating: 10
Difficulty with the failure of this screen
The screen broke down after 2 months, this can happen, with electronics you can have a breakdown without it calling into question the quality of the brand. But... after contacting LDLC to return the product and obtain an exchange, I was redirected to the supplier. It's been 2 months and I've been through different departments and each time they send me back to another department. The last thing I received was a document in Spanish, it's been 2 months since I should have sent this screen back and I have the impression that everything is done by this supplier to make us give up. So I am very disappointed with the after sales service.
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by AlvinA
Posted on 3 Apr 2023
Bought on 22 Dec 2022 from LDLC
Number of reviews: 1Average rating: 2
Defective product
Gigabyte has issued a product recall on certain monitors on 28 December:
https://www.gigabyte.com/Press/News/2050
Turn your display over if it has horizontal lines or flickers, as it is officially defective.
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by BenjaminI
Posted on 15 Mar 2023
Bought on 2 Jan 2023 from LDLC
Number of reviews: 2Average rating: 6
Although the image is beautiful,
There was a dead pixel after a week; and since can a black line on the bottom of the screen in all width.
PS: I don't understand, it hasn't been hit or shot and hasn't moved since I bought it.
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by KL1MATIZEUR
Posted on 21 Feb 2023
Bought on 2 Dec 2022 from LDLC
Number of reviews: 1Average rating: 8
Good screen
Good 27" screen, 165hz (OC 170hz) but not upgradeable.
GIGABYTE should reconsider the way they make drivers available.
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by MiranvilleR
Posted on 7 Dec 2022
Bought on 27 Nov 2022 from LDLC
Number of reviews: 1Average rating: 8
Satisfied
I am very pleased with the product and the reception. The only downside is not the product, but the shipping and customs fees to the French overseas departments and territories, which unfortunately cancel out the benefits of an event like black friday.
