Failure after 3 months of use
I chose this monitor, which I thought was "top of the range", to work comfortably in addition to my laptop when teleworking. It worked perfectly for over 10 hours a day for 3 months and then broke down (black screen). I contacted LDLC who gave me the phone number of the Samsung service department after diagnosing the failure status and the need to replace the monitor. I pass you the ballad at Samsung in 3 different departments (the last one with a surcharged call number) to register my request. The time of the diagnosis of Samsung to arrive at the same conclusion as LDLC on the HS character. I was finally called back after several days to explain that the replacement was not possible due to lack of stock and vision on the restocking ! I was told that I could not get the monitor back because of the lack of stock and the lack of vision on the restocking. I am still waiting for their carrier for the promised pick up after 3 days and several reminders by email from their service which does not seem to be oriented towards customer service.
