Good handset but poor delivery
Incompetent and lying deliveryman. He didn't wait for the delivery code, entered the wrong code 3 times, the system froze and the parcel was not delivered to your home*.
The delivery driver claims that the parcel will be delivered that evening to a depot close to your home. In fact, it will be delivered to another depot 1.5 km away!
It's not enough to offer good equipment, you also have to ensure the quality of the delivery.